Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, process and protect your personal data when you use the website www.testosteronplus.eu.

The operator of the website and the data controller is:

Júlia Olejčeková

Gogoľova 3938/12

036 01 Martin

Slovak Republic

Company ID (IČO): 52294587

E-mail: info@testosteronplus.eu

(hereinafter the "operator")

The operator processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and applicable legislation of the Slovak Republic.

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2. What personal data do we process?

We may process in particular the following personal data:

• first name and surname,

• billing and delivery address,

• telephone number,

• e-mail address,

• IP address,

• data on orders and purchase history,

• information you voluntarily provide to us via the contact form or communication.

We process only the data necessary to provide our services.

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3. Purpose of processing personal data

We process your personal data mainly for the following purposes:

• processing orders and delivering goods,

• issuing invoices and keeping accounts,

• communication with customers,

• handling complaints, returns and warranty claims,

• fulfilling legal obligations,

• marketing purposes, if you have given us your consent.

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4. Legal basis for processing

We process personal data on the basis of:

• performance of a contract (order and delivery of goods),

• compliance with legal obligations,

• the legitimate interest of the operator,

• the consent of the data subject.

If processing is based on consent, you may withdraw it at any time.

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5. To whom may we disclose data?

We do not provide or sell your personal data to third parties.

Data may be made available only to trusted partners who are necessary for providing our services, for example:

• courier and delivery companies,

• payment service providers,

• accountants or tax advisors,

• hosting and technical support providers of the website.

These entities are obliged to protect your data in accordance with applicable legislation.

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6. Data retention period

We keep personal data only for the period necessary to fulfil the purpose of processing.

As a rule:

• accounting and invoicing documents: 10 years,

• order data: 10 years,

• marketing data: until consent is withdrawn,

• contact form data: maximum 12 months.

In justified cases, data may be kept for longer if required by law or to protect the operator's rights.

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7. Your rights

You have the right to:

• request access to your personal data,

• request correction of inaccurate data,

• request erasure of data where permitted by law,

• restrict the processing of data,

• object to processing,

• request data portability,

• withdraw your consent at any time,

• lodge a complaint with a supervisory authority.

You can exercise your rights at:

info@testosteronplus.eu

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8. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or damage.

The website uses a secure HTTPS connection.

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9. Cookies

The website uses cookies to ensure the proper functioning of the site, analyse traffic and improve the user experience.

You can find detailed information in the Cookie Policy document.

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10. Supervisory authority

If you believe that we process your personal data in breach of legal regulations, you have the right to lodge a complaint with a supervisory authority.

Office for Personal Data Protection of the Slovak Republic:

https://dataprotection.gov.sk

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11. Changes to this policy

The operator reserves the right to update or amend this policy at any time.

The current version will always be available on the website www.testosteronplus.eu.

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12. Contact

If you have questions about personal data protection, please contact us at:

info@testosteronplus.eu